Afterpay FAQ
What is Afterpay?
Afterpay is a service offered that allows our customers the ability to buy now and pay later. You pay for them in four equal installments, made every 2 weeks, without any interest.
How do I use Afterpay?
Just shop BeautyCareChoices.com and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log into your Afterpay account. Then complete your order - it's that easy!
Please note, all items in your shopping cart must be eligible for Afterpay, and the cart value must be at least $59
Are there extra fees when I use Afterpay?
Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.
Is there a limit to how much I can spend on a single transaction using Afterpay?
Yes, your cart value must be between $49 and $1,000 to use Afterpay. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Beauty Care Choices are committed to responsible spending and not all orders will be approved.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any other order. Please review our Shipping and Return Policy here.
Can I edit or modify my order after placing it?
Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase.
Can I move or change payment due dates for an order?
To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated.
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and charge the remaining amount to your third payment.
How do I return or exchange an item purchased using Afterpay?
Afterpay returns follow our standard return process which can be found here. Afterpay will be notified of your return and will process the appropriate refunds. We cannot provide an exchange or cash refund. If you have more questions, please visit help.afterpay.com.
How many purchases can be made using Afterpay?
First time shoppers with Afterpay will only have 1 order approved in the first 24hrs. If you are new to Afterpay and trying to use their service multiple times you will be declined.
Is there a minimum age requirement for using Afterpay?
Afterpay is only offered to customers over the age of 18.
What factors go into determining if your order is approved with Afterpay?
Beauty Care Choices does not have any control over Afterpay approving an order. Their approval process is dependent on the following criteria: If there are sufficient funds on the card (at least 25% of the order value is available to spent), the length of time a user has been using Afterpay, the amount needed to repay to Afterpay, and the value of the order you are trying to place.
If you have any questions, please reach out to Afterpay directly using their messaging link below:
https://help.afterpay.com/hc/en-us/articles/360000739343-Can-I-message-you-Afterpay
What do I do if I am not approved to use Afterpay?
You can still pay using any major credit care or PayPal
How does the payment schedule work?
Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
Will I be notified when a payment is due?
Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.
Can I pay early?
You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit “Pay Now.”
What if I can’t pay an Afterpay installment?
If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement here.
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
To request an adjusted payment schedule, contact Afterpay's Customer Service team :
Phone Number: 855-289-6014
Standard Hours: Monday through Saturday 5AM to 5PM (PST)
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com. A comprehensive list of FAQ Terms, Installment agreement as well as Afterpay’s Privacy Policy can be found at www.afterpay.com/privacy-policy. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014.